Tips, best practices, and industry insights for human services professionals.
Colorado's home care rule names who must be told when care changes. HIPAA sets when family may hear. How to record the difference before a scheduler has to guess.
Read moreEight questions to put to an EVV software vendor in Colorado, what a solid answer sounds like, and what HCPF does and does not publish about vendors.
Read moreWhat an alternate (Provider Choice) EVV system is in Colorado, how it sends visits to the Sandata aggregator, what the state checks on receipt, what stays the agency's job, and what HCPF has not published.
Read moreWho surveys a Colorado PASA, how the readiness call and initial survey run, what CDPHE's materials say surveyors review, what happens with deficiencies and plans of correction, and what no one has published about resurvey frequency.
Read moreEight things to check before a Colorado I/DD agency buys HCBS software: the EVV path, the case management agency's plan and authorization, PASA documentation, incidents and medications, goals, billing checks, where the data lives, and staff credentials. The question to ask and what a good answer sounds like.
Read moreFive mechanical denials, each with the HCPF rule behind it and the EOB codes to look for: timely filing, prior authorization, eligibility, enrollment and affiliation, and visit verification. What waiver billing software has to catch before the claim leaves.
Read moreA defensible day of day habilitation, field by field: start and end times, the activity, the plan goal it served, the tier and the setting. Colorado's current rule as the worked example, and what to look for in day habilitation software.
Read moreIn an I/DD group home, the shift handoff, the incident report and the medication record carry most of the risk. What Colorado's rule asks for, the clocks that run between shifts, and what to look for in group home software.
Read moreAn ISP goal holds up when the plan, the daily note and the review connect. What federal and Colorado rules ask for, where goal records break, and what to look for in ISP goal tracking software.
Read moreColorado agencies can meet EVV with the free Sandata State Solution or their own Provider Choice system. What each path costs, what Provider Choice asks of you, and how to switch without a gap.
Read moreSince July 2024, 15 contracted case management agencies have replaced Colorado's CCBs and SEPs for Medicaid case management. What that means for provider agencies: who writes the plan, who submits the PAR, and what you must confirm before you deliver or bill.
Read moreHow an agency becomes a PASA, and what the current Colorado HCBS rule requires it to document: service notes, Provider Care Plans, incident reports on two clocks, medication records, staff files and seven-year retention.
Read moreAir-gapped means no network path at all, not a firewall rule. For HCBS that is achievable, but EVV, claims and caregiver sync still have to cross the gap, and the vendor's routine work becomes your IT team's.
Read moreMost adult day software is built for adult day health. Day habilitation is a different problem: group attendance that must become individually billable units, ratios evidenced rather than asserted.
Read moreSwitching documentation systems fails on data, EVV and billing continuity, not features. The questions to ask every vendor before you move.
Read moreExpired credentials create unbillable services and audit findings. Here is how to build a tracking system that blocks the problem instead of reporting it.
Read moreTurnover among direct support professionals is an operations problem as much as a pay problem. Here is what schedule quality, overtime discipline, and accurate pay actually change.
Read moreThe seven checks that stop HCBS claim denials at the source, how to read your denial mix, and why most rejections are created days before billing.
Read moreA plain-language explanation of Colorado's Consumer Directed Attendant Support Services — who qualifies, how the allocation works, and what agencies need to know.
Read moreA daily, weekly, and monthly EVV routine that keeps acceptance rates high, exceptions at zero, and claims backed by verified visits.
Read moreWhat Colorado agencies must capture for every EVV visit, how Provider Choice systems differ from the state solution, and how to keep transmissions clean.
Read moreHow streamlined documentation can improve staff satisfaction and reduce turnover.
Read moreA comprehensive guide to maintaining HIPAA compliance while using modern software tools.
Read moreLearn the key strategies successful agencies use to track and improve client outcomes.
Read moreDiscover how artificial intelligence is helping agencies reduce paperwork and focus on client outcomes.
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